Refund and Returns Policy

We strive to provide our customers with exceptional services and ensure satisfaction with every journey and experience. However, if for any reason you are not satisfied with the service you received, we are happy to consider a refund or exchange. All refund requests must be submitted within 14 days from the date of purchase, and the service must not have been used. If you were unable to use the service within this period, please contact our support team, and we will try to find an optimal solution.

Refunds will be processed to the same payment card or account used for the original purchase. We understand that situations can vary, and we are willing to accommodate our customers to ensure you are fully satisfied. However, if the service has already been used (e.g., if you participated in an online tour or masterclass), no refund will be possible. We always recommend carefully reviewing the service description before making a purchase to avoid any misunderstandings.

If you encounter technical issues that prevent you from using the service, such as problems with connection, platform loading, or other technical failures, please contact our support team as soon as possible. We will do everything possible to resolve the issue or offer an alternative service if the technical issues were not resolved promptly.

We value each customer and want everyone to find not only interesting and educational tours with us but also complete satisfaction with their purchases. Therefore, if you have any questions or concerns regarding the use of the service, we are always ready to assist and provide the best solution to meet your expectations. We are open to feedback and will be happy to make your experience with us even more comfortable and enjoyable.